Metrics-Driven Strategic Guidance
For CX, Technology, and Business Leaders
Customer Experience Optimization: 2023-24
This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.
Contact Center-as-a-Service MetriRank 2023
Metrigy’s global Customer Experience MetriCast 2023 market size and forecast study, conducted with 1,695 companies, finds that nearly 51% have a contact center platform in place.
Customer Experience MetriCast Market Forecast 2023-24
Based on a large global study with global technology decision-makers, Metrigy analyzes buy-side market forecasting. It looks at technologies in use, providers, spending, ratings of the providers, and relative success using them.
Press Release – October 26, 2023
Microsoft Takes Top Spot in Metrigy’s Inaugural UC-as-a-Service (UCaaS) MetriRank Report
Who We Serve
Research Areas of Expertise
Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.
Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:
- Contact Center
- Workforce Optimization
- Digital Channels
- Unified Communications
- Workplace Collaboration
- Hybrid Work
- Employee Experience
- Content & Knowledge Management
- Workflow Management
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