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Metrics-Driven Strategic Guidance

For CX, Technology, and Business Leaders


Customer Insights & Analytics: 2023-24

This study examines how companies are gathering, analyzing, and acting upon customer feedback and agent Key Performance Indicators.


Workplace Collaboration: 2023-24

Metrigy's 2023-24 Workplace Collaboration study provides insight into successful strategies for employee engagement regardless of work location.


Customer Experience MetriCast Market Forecast 2023-24

Based on a large global study with global technology decision-makers, Metrigy analyzes buy-side market forecasting. It looks at technologies in use, providers, spending, ratings of the providers, and relative success using them.


Press Release – March 14, 2023

Metrigy Announces 2023 Customer Experience MetriStar Award Winners


Research Highlights & Influence


Who We Serve

Enterprise IT, CX & Business Leaders

Our experienced analysts and industry-leading client services team becomes your partner.

Technology Providers

We leverage our research and analyst expertise to keep you ahead of the curve.

VCs & Investors

Helping investors evaluate markets and individual companies through in-depth research.

Media & Speaker Bureaus

Credible subject-matter experts with proven track records at conveying information.

Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:


Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels


  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

Our Latest Research & Analysis

Research Studies

Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

Analyst Blogs & MetriNotes

Essential insight and analysis from our analyst team.

MetriCast Market Forecast

Actionable metrics-based analysis and guidance covering the latest industry news.


Keep up with the latest research and get impactful, actionable advice via interactive and on-demand events.

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