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For CX, Technology, and Business Leaders

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Customer Experience Optimization: 2023-24

This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.

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Contact Center-as-a-Service MetriRank 2023

Metrigy’s global Customer Experience MetriCast 2023 market size and forecast study, conducted with 1,695 companies, finds that nearly 51% have a contact center platform in place.

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Customer Experience MetriCast Market Forecast 2023-24

Based on a large global study with global technology decision-makers, Metrigy analyzes buy-side market forecasting. It looks at technologies in use, providers, spending, ratings of the providers, and relative success using them.

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Press Release – October 26, 2023

Microsoft Takes Top Spot in Metrigy’s Inaugural UC-as-a-Service (UCaaS) MetriRank Report

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Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:

METRIGY EXPERTISE

Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels

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METRIGY EXPERTISE

Employee
Engagement

  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

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MetriCast Market Forecast

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