Skip to main content

Metrics-Driven Strategic Guidance

For CX, Technology, and Business Leaders


Customer Experience Optimization: 2023-24

This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.


Contact Center-as-a-Service MetriRank 2023

Metrigy’s global Customer Experience MetriCast 2023 market size and forecast study, conducted with 1,695 companies, finds that nearly 51% have a contact center platform in place.


Customer Experience MetriCast Market Forecast 2023-24

Based on a large global study with global technology decision-makers, Metrigy analyzes buy-side market forecasting. It looks at technologies in use, providers, spending, ratings of the providers, and relative success using them.


Press Release – October 26, 2023

Microsoft Takes Top Spot in Metrigy’s Inaugural UC-as-a-Service (UCaaS) MetriRank Report


Research Highlights & Influence


Who We Serve

Enterprise IT, CX & Business Leaders

Our experienced analysts and industry-leading client services team becomes your partner.

Technology Providers

We leverage our research and analyst expertise to keep you ahead of the curve.

VCs & Investors

Helping investors evaluate markets and individual companies through in-depth research.

Media & Speaker Bureaus

Credible subject-matter experts with proven track records at conveying information.

Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:


Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels


  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

Our Latest Research & Analysis

Research Studies

Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

Analyst Blogs & MetriNotes

Essential insight and analysis from our analyst team.

MetriCast Market Forecast

Actionable metrics-based analysis and guidance covering the latest industry news.


Keep up with the latest research and get impactful, actionable advice via interactive and on-demand events.

Get unlimited access to our strategic guidance and informative content, backed by primary research metrics and analysis.