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Workplace Collaboration and Contact Center Security: 2026

In this global study, we provide actionable insight for successfully creating and implementing security and compliance strategies to enable maximum ROI for emerging technologies such as generative AI text and voice agents, visual engagement, and more.

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AI for Business Success 2025-26

In this global study of 1,104 companies, you’ll learn how companies are adopting and securing AI, their plans for the future, what they’re investing in the technology, and the value they are (and aren’t) seeing from it.

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Workplace Collaboration MetriCast: 2025

Metrigy has released its Workplace Collaboration MetriCast 2025 study, which analyzes buy-side insight into enterprise purchasing plans.

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Press Release – November 24, 2025

Workplace Collaboration Spending Leans Toward Flat Over Next 12 Months, Metrigy Research Study Finds

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Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:

METRIGY EXPERTISE

Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels

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METRIGY EXPERTISE

Employee
Engagement

  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

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