CLIENT CONTENT
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2023 Customer Experience MetriStar – Contact Center-as-a-Service Platforms
2023 Customer Experience MetriStar – Contact Center-as-a-Service Platforms
Published on: March 14, 2023 -
Top Priority: Customer Insights
Top Priority: Customer Insights
Published on: February 22, 2023 -
Customer Insights and Analytics: 2023-24
Customer Insights and Analytics: 2023-24
Published on: February 08, 2023 -
Workplace Collaboration 2023-24
Workplace Collaboration 2023-24
Published on: February 08, 2023 -
How to Get Started with Conversational AI
How to Get Started with Conversational AI
Published on: January 30, 2023 -
Advanced API & CPaaS Development 2023
Advanced API & CPaaS Development 2023
Published on: January 26, 2023 -
Building the Business Case for Security-First Voice Enablement
Building the Business Case for Security-First Voice Enablement
Published on: January 23, 2023
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Research Areas of Expertise
Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.
Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:
METRIGY EXPERTISE

Customer Engagement
- Contact Center
- CPaaS
- Workforce Optimization
- Self-Service
- CRM
- Digital Channels
METRIGY EXPERTISE

Employee
Engagement
- Unified Communications
- Workplace Collaboration
- Hybrid Work
- Employee Experience
- Content & Knowledge Management
- Workflow Management
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