Skip to main content

The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs.

The enterprise communications and collaboration landscape continues to evolve as organizations shift from remote to hybrid work and as video becomes a critical business technology. Indeed, 81% of companies polled in Metrigy’s global “Workplace Collaboration: 2023-24” study of 440 organizations said they use video for all or most of their meetings, with 63% reporting they increased their use of video within the last year. What’s more, nearly 38% of IT leaders now view video as a business-critical technology for which downtime or poor performance cannot be tolerated.

Video isn’t just for conferencing. Most companies are increasing their use of webinars, video streaming and video sharing to improve employees’ ability to communicate and collaborate. Video is a key part of the mix as the survey found employees increasingly split their time between home and office, with almost a third working both remotely and in the office, with 25% working full time at home and 37% full time in the office. And all these changes have created new demands on unified communications (UC) network infrastructure.

Modernize UC networks

Among our research participants, 40% said they have made investments in their networks to better support hybrid work and especially video.

Here are five network modernization tips to help you support current and future UC and collaboration needs:

  1. Ensure adequate Wi-Fi, both in the office and at home. Wi-Fi problems top the list of challenges IT leaders face as they support remote employees. Wi-Fi access is also becoming an issue for in-office workers as video demands grow. Focus on Wi-Fi demand and coverage to eliminate dead spots and to ensure adequate bandwidth to meet application requirements.

Continue reading at