ARTIFICIAL INTELLIGENCE (AI)
Artificial intelligence (AI) covers the use of machine learning, large language models (LLMs), generative AI, natural language, and associated technologies to improve employee productivity and customer engagement.
General
- AI adoption
- AIOps for application administration and performance management
- AI application development strategies and platforms
- Budgets and ROI
- LLM federation
- Organizational strategies
- Privacy, security, and compliance
- Regional and industry correlations
- SLAs (uptime, speed of response, accuracy, reimbursement)
- Success metrics and measurement
- Trust models
- …More
Customer Engagement
- Agent assistance
- Bots (chat, voice)
- Customer engagement summarization
- Customer privacy management
- Knowledge base generation and management
- Marketing collateral creation
- Predictive analytics
- Self-service
- Sentiment analysis
- Text-to-speech
- Workflow Automation
- …More
Employee Engagement
- Copilots and virtual assistants
- Content creation and summarization
- Conversational search
- Meeting assistants (summarization, transcription, translation, meeting highlights, action item capture)
- Messaging summarization
- Natural language search
- Voice / video optimization
- Willingness to pay
- Workflow automation
- …More
Consumer Adoption, Usage & Views
- Acceptance and willingness to use
- Concerns and barriers to adoption
- Demographic correlations
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