Organizations with on-premises contact centers don't need to make a full cloud migration to modernize their systems. CPaaS can enable cloud features and drive key business metrics. On-premises contact centers…
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Hybrid work plans should include state-of-the-art technologies for facilitating better formal and ad-hoc meeting experiences. Balancing the experience of virtual and in-person meeting participants is a top-of-mind issue for many…
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Companies reluctant to gather behavior data from collaboration apps due to employee privacy concerns may feel justified in their caution based on recent news out of the White House, which…
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Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity. With the right collaboration tools, companies can help boost productivity, while…
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The basic gist of federally mandated compliance orders should be easy to understand at this point: In regulated industries, companies must collect, store, and be able to retrieve employee communications…
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Metrigy’s analyst team was onsite for Enterprise Connect 23 in Orlando. In this week’s episode, they share their takes on the hottest news and trends coming out of the event.
The ChatGPT chatbot promises to change enterprise communications, both internally and with customers. Seemingly overnight, with OpenAI’s December 2022 release of the ChatGPT chatbot, the promise of artificial intelligence (AI)…
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Move over full-code communications-as-a-service (CPaaS) platforms, low-code options are the preference today among companies using multiple approaches, according to Metrigy’s recently published Advanced API & CPaaS Development 2023 global research…
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Collaboration technology is critically important in establishing connectedness among employees, whether working from the office, at home, or a mix of both throughout the week.
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Eric Krapf, Enterprise Connect GM and program co-chair, talks about what to expect at this year’s event, from the mainstage to the expo floor.
