Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
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As expected, the delivery of data-driven insights to employees and their managers based on communications and collaboration activities is a rising trend this year. The primary goal around this trend…
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Episode 4: Metrigy VP or Research and Principal Analyst Beth Schultz lays out an EX methodology, shares a trends update, and provides tips for success.
Companies looking at ways to create a fully engaged and collaborative workplace need to be able to gather and analyze behavioral and sentiment data from employees across different touchpoints and…
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In this webinar get a high-level overview of this market, discover the various types of tools for employee engagement insights––and how to evaluate them, and get best practices implementation advice
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Don’t let a disconnect between technology choice and adoption derail your plans for optimizing employee experience. As I wrote in my previous WorkSpace Connect post, optimizing employee experience will be a…
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With video meeting apps in such heavy usage, they make a great starting point for insights that can positively influence employee experience. No surprise, but worth exploring nonetheless, is that…
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A new digital canvas app for Microsoft 365 addresses the rising visual collaboration trend. Microsoft this week introduced Loop, a multifaceted digital canvas app that allows ideation and co-creation among…
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Metrigy’s analysis of what’s working at the most successful companies shows that it pays to invest in the right technologies to support at-home workers. Last month, my colleague Irwin Lazar…
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