The new set of mobile UCaaS offerings hitting the streets appears to be the perfect marriage of leading UCaaS providers and mobile operatorsv
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Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success:
Topics include:
– Contact center platforms
– CRM
– CPaaS
– Workforce optimation
– Conversational AI
– Contact center management
– Voice of the customer
– Self-service knowledge base
-Marketing automation
-Agent assist
There are a handful of stories in the unified communication and collaboration space that stand out in 2022, with Microsoft Teams’ expanded calling capabilities being front and center. It’s a…
