The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and improving flexibility. Over the last few years, Metrigy has…
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The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboration applications.
The financial services industry faces unique collaboration challenges, especially in supporting the needs of the hybrid, in-office, and remote workforce. Key among these challenges are:
Meeting various global regulatory requirements governing reporting and securing financial transactions
Protection of personally identifiable information (PII) including social security numbers, account numbers, credit scores, and location that allows for identification of individuals
Protection of enterprise information assets from exfiltration attacks via phishing, social engineering, or other attempts at remote access
At the same time, financial services organizations are, like most other companies, increasing their use of enhanced collaboration applications including team messaging and video conferencing. These technologies improve back-office information sharing and workflows and enables digital transformation of customer experiences. The end result is (ideally) increased customer satisfaction scores, improved upsell and better customer retention opportunities. Taken together, digital transformation enables market differentiation through superior customer service.
Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface delivering integrated calling, messaging, and meetings
The rapid shift to work-from-home (WFH) over the last year has accelerated the move of unified communications to the cloud. Today, nearly half (47.3%) of the 476 companies benchmarked in Metrigy’s global Workplace Collaboration: 2021-22 research study have either fully or partially adopted Unified Communications-as-a-Service (UCaaS). Nearly a quarter of those still operating on-premises telephony platforms are either planning to shift to UCaaS, or are evaluating such a move.
As mid- to large-size organizations increasingly embrace UCaaS, providers are enabling them to do so while maintaining their existing PSTN connectivity session border controllers (SBCs) and SIP trunking services. This approach, known as “Bring Your Own Carrier” (BYOC) speeds migration to UCaaS by allowing companies to use current dialing plans and call policies. Beyond PSTN access, successfully deploying UCaaS requires ensuring high-quality, secure voice and video application performance, regardless of user location.
To meet this goal, those responsible for UC operations must leverage tools that provide performance visibility and security control. Today, about 41% of organizations have a proactive strategy for collaboration and communications security, comprised of components including firewalls, SBCs as well as active monitoring and response.
By taking a new look at video conferencing, organizations can make their meetings more effective and keep employees from burning out. The shift to working from home has fueled a…
A proactive strategy to measure employee engagement, minimize stress, and ensure common direction is required to ensure employee satisfaction. My colleague Robin Gareiss recently published results of a Metrigy global…
As IT leaders re-evaluate their technology architectures in light of the permanent shift to a hybrid work-from-home environment, new complexities and concerns arise. Adopting a “Bring Your Own Carrier” (BYOC) approach can address many of these issues.
Join Metrigy President and Principal Analyst Irwin Lazar and AudioCodes VP of Business Development, Justin Stevens, as they share market insights on device selection and IT considerations that drive Microsoft Teams success.
The last several weeks have highlighted the growing importance of addressing the security of team collaboration applications. According to Metrigy’s Workplace Collaboration: 2021-22 global study of 476 organizations, almost 68%…
