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MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – Mitel and Zoom Team Up
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024 -
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
Published on: September 25, 2024 -
MetriNote – Vonage Adds RCS Option to Messages API
MetriNote – Vonage Adds RCS Option to Messages API
Published on: September 19, 2024 -
Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 -
MetriNote – Mutare Brings Voice Security to Talkdesk
MetriNote – Mutare Brings Voice Security to Talkdesk
Published on: September 14, 2024 -
Customer Experience Optimization 2024-25
Customer Experience Optimization 2024-25
Published on: September 13, 2024 -
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024
Artificial Intelligence > Issue Papers
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Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 -
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024 -
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024 -
Elevating the Value of Self-Service with Data-Driven Automation
Elevating the Value of Self-Service with Data-Driven Automation
Published on: November 22, 2022 -
Agents Becoming More Productive Using Chat to Interact With Customers
Agents Becoming More Productive Using Chat to Interact With Customers
Published on: August 17, 2022 -
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022
Artificial Intelligence > MetriNotes
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MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 -
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
Published on: May 21, 2024 -
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
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Customer Experience Optimization 2024-25
Customer Experience Optimization 2024-25
Published on: September 13, 2024 -
AI for Business Success – Consumer Perspectives 2024-25
AI for Business Success – Consumer Perspectives 2024-25
Published on: June 24, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024 -
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023 -
Customer Insights and Analytics: 2023-24
Customer Insights and Analytics: 2023-24
Published on: February 08, 2023 -
5 Steps to Self-Service Success
5 Steps to Self-Service Success
Published on: January 21, 2021 -
Artificial Intelligence & Analytics for Customer Engagement
Artificial Intelligence & Analytics for Customer Engagement
Published on: January 20, 2021
Customer Engagement > Issue Papers
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Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 -
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024 -
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024 -
AI to Enhance – Not Eliminate – the Human Touch
AI to Enhance – Not Eliminate – the Human Touch
Published on: June 27, 2024 -
Bringing Calling and Contact Center to Microsoft Teams
Bringing Calling and Contact Center to Microsoft Teams
Published on: May 29, 2024 -
From Process Outsourcer to CX Managed Services Provider
From Process Outsourcer to CX Managed Services Provider
Published on: March 18, 2024 -
Contact Center Licensing for Agents & Beyond
Contact Center Licensing for Agents & Beyond
Published on: March 18, 2024 -
Building Trust in Government via CX Excellence
Building Trust in Government via CX Excellence
Published on: January 17, 2024 -
Transforming Customer Experience
Transforming Customer Experience
Published on: January 05, 2024
Customer Engagement > MetriNotes
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MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
Published on: September 25, 2024 -
MetriNote – Vonage Adds RCS Option to Messages API
MetriNote – Vonage Adds RCS Option to Messages API
Published on: September 19, 2024 -
MetriNote – Mutare Brings Voice Security to Talkdesk
MetriNote – Mutare Brings Voice Security to Talkdesk
Published on: September 14, 2024 -
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 -
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
Published on: August 20, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
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Customer Experience Optimization 2024-25
Customer Experience Optimization 2024-25
Published on: September 13, 2024 -
AI for Business Success – Consumer Perspectives 2024-25
AI for Business Success – Consumer Perspectives 2024-25
Published on: June 24, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
AI for Business Success 2024-25
AI for Business Success 2024-25
Published on: February 07, 2024 -
Customer Experience Optimization: 2023-24 Consumer Perspective
Customer Experience Optimization: 2023-24 Consumer Perspective
Published on: September 11, 2023 -
Employee Experience: 2023-24
Employee Experience: 2023-24
Published on: September 07, 2023 -
Customer Experience Optimization: 2023-24
Customer Experience Optimization: 2023-24
Published on: June 20, 2023 -
Customer Insights and Analytics: 2023-24
Customer Insights and Analytics: 2023-24
Published on: February 08, 2023 -
Advanced API & CPaaS Development 2023
Advanced API & CPaaS Development 2023
Published on: January 26, 2023
Employee Engagement > Issue Papers
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Bringing Calling and Contact Center to Microsoft Teams
Bringing Calling and Contact Center to Microsoft Teams
Published on: May 29, 2024 -
Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
Managing UC in the Age of Cloud, Hybrid, and Multi-Vendor Deployments
Published on: January 16, 2024 -
Is Now the Time to Move to Microsoft Teams Phone?
Is Now the Time to Move to Microsoft Teams Phone?
Published on: November 20, 2023 -
How to Build a Workplace Collaboration Security Strategy
How to Build a Workplace Collaboration Security Strategy
Published on: August 24, 2023 -
Elevating Hybrid Work Success with Improved Visibility
Elevating Hybrid Work Success with Improved Visibility
Published on: August 02, 2023 -
The Real-World Benefits of UC Management Tools
The Real-World Benefits of UC Management Tools
Published on: July 19, 2023 -
BYOC: Putting Security Front and Center
BYOC: Putting Security Front and Center
Published on: April 27, 2023 -
Assuring Success for Microsoft Teams Rooms
Assuring Success for Microsoft Teams Rooms
Published on: April 06, 2023 -
Top Priority: Customer Insights
Top Priority: Customer Insights
Published on: February 22, 2023
Employee Engagement > MetriNotes
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MetriNote – Mitel and Zoom Team Up
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024 -
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Published on: September 06, 2024 -
MetriNote – Atlassian Acquires Rewatch for Meeting AI
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024 -
MetriNote – Enreach Brings FMC to the U.K.
MetriNote – Enreach Brings FMC to the U.K.
Published on: August 20, 2024 -
MetriNote – Zoom Delivers AI-First Document Collaboration App
MetriNote – Zoom Delivers AI-First Document Collaboration App
Published on: August 15, 2024 -
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
Published on: August 10, 2024 -
MetriNote – RingCentral Delivers POTS Replacement Solution
MetriNote – RingCentral Delivers POTS Replacement Solution
Published on: August 10, 2024 -
MetriNote – Box Brings its AI into Slack
MetriNote – Box Brings its AI into Slack
Published on: August 02, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024
Employee Engagement > Metricast Studies
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Workplace Collaboration MetriCast: 2023
Workplace Collaboration MetriCast: 2023
Published on: September 07, 2023
Employee Engagement > Research Studies
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Connected Workspace & Collaborative Work Management: 2024-25
Connected Workspace & Collaborative Work Management: 2024-25
Published on: August 23, 2024 -
Connected Workspace & Collaborative Work Management: 2024-25 End Users
Connected Workspace & Collaborative Work Management: 2024-25 End Users
Published on: August 23, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
Connected Workspace 2024-25
Connected Workspace 2024-25
Published on: February 08, 2024 -
Unified Communications as a Service: Total Cost of Ownership
Unified Communications as a Service: Total Cost of Ownership
Published on: January 09, 2024 -
Customer Experience Optimization: 2023-24 Consumer Perspective
Customer Experience Optimization: 2023-24 Consumer Perspective
Published on: September 11, 2023 -
Employee Experience: 2023-24
Employee Experience: 2023-24
Published on: September 07, 2023 -
Workplace Collaboration 2023-24
Workplace Collaboration 2023-24
Published on: February 08, 2023 -
Advanced API & CPaaS Development 2023
Advanced API & CPaaS Development 2023
Published on: January 26, 2023
