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MetriNote – Igloo Software Launches Intranet Platform for Frontline & Desk Workers
MetriNote – Igloo Software Launches Intranet Platform for Frontline & Desk Workers
Published on: October 17, 2023 -
MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio
MetriNote – Zoom Introduces Collaborative Workspace App, Other Features/Capabilities Across Portfolio
Published on: October 06, 2023 -
MetriNote – Smartsheet Enhances Work Management Platform
MetriNote – Smartsheet Enhances Work Management Platform
Published on: October 05, 2023 -
MetriNote – Vonage Powers Deutsche Telekom API Platform for Developers, Businesses
MetriNote – Vonage Powers Deutsche Telekom API Platform for Developers, Businesses
Published on: October 03, 2023 -
Workplace Collaboration MetriCast Forecasts
Workplace Collaboration MetriCast Forecasts
Published on: October 02, 2023 -
Workplace Collaboration MetriCast 2023: SIP Trunking Size and Spending Forecast
Workplace Collaboration MetriCast 2023: SIP Trunking Size and Spending Forecast
Published on: September 28, 2023 -
Workplace Collaboration MetriCast 2023: IP Desk Phone Size and Spending Forecast
Workplace Collaboration MetriCast 2023: IP Desk Phone Size and Spending Forecast
Published on: September 28, 2023 -
Workplace Collaboration MetriCast 2023: Enterprise SBC Size and Spending Forecast
Workplace Collaboration MetriCast 2023: Enterprise SBC Size and Spending Forecast
Published on: September 28, 2023 -
Workplace Collaboration MetriCast 2023: UCaaS Size and Spending Forecast
Workplace Collaboration MetriCast 2023: UCaaS Size and Spending Forecast
Published on: September 28, 2023
Customer Engagement > Issue Papers
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Agent Labor Cost: What You Need to Know
Agent Labor Cost: What You Need to Know
Published on: April 05, 2022 -
Click-to-Call’s Rise in Digital Channel Adoption
Click-to-Call’s Rise in Digital Channel Adoption
Published on: March 30, 2022 -
Voice/Toll Fraud: Protecting Against Reputational Harm
Voice/Toll Fraud: Protecting Against Reputational Harm
Published on: March 15, 2022 -
CPaaS Growth Projection: 2022-25
CPaaS Growth Projection: 2022-25
Published on: March 09, 2022 -
BYOC: State of Adoption in the Contact Center
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022 -
The Technology Value Proposition
The Technology Value Proposition
Published on: March 02, 2022 -
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022 -
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021
Customer Engagement > MetriNotes
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MetriNote – Sprinklr 2023 Analyst Conference
MetriNote – Sprinklr 2023 Analyst Conference
Published on: May 24, 2023 -
MetriNote – Five9 Analyst & Influencer Summit 2023
MetriNote – Five9 Analyst & Influencer Summit 2023
Published on: May 22, 2023 -
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
Published on: May 22, 2023 -
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
Published on: May 17, 2023 -
MetriNote – Five9, BT Forge Partnership for Managed CCaaS Solution
MetriNote – Five9, BT Forge Partnership for Managed CCaaS Solution
Published on: May 15, 2023 -
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
Published on: May 08, 2023 -
MetriNote – Enterprise Connect 2023 Customer Experience Announcements
MetriNote – Enterprise Connect 2023 Customer Experience Announcements
Published on: April 25, 2023 -
MetriNote – Enterprise Connect 2023 Workplace Collaboration Announcements
MetriNote – Enterprise Connect 2023 Workplace Collaboration Announcements
Published on: April 10, 2023 -
MetriNote – Enterprise Connect 2023 CPaaS Announcements
MetriNote – Enterprise Connect 2023 CPaaS Announcements
Published on: April 10, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Hot Desking Market Trends
Hot Desking Market Trends
Published on: August 04, 2022 -
Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 -
The Business Case for Enterprise UCaaS
The Business Case for Enterprise UCaaS
Published on: July 05, 2022 -
Best Practices for Enabling Secure External Collaboration
Best Practices for Enabling Secure External Collaboration
Published on: June 08, 2022 -
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Published on: May 10, 2022 -
Microsoft Teams & Telephony
Microsoft Teams & Telephony
Published on: April 20, 2022 -
Securing Virtual Collaboration
Securing Virtual Collaboration
Published on: March 02, 2022 -
Employee Experience & Workplace Engagement: 2022-23
Employee Experience & Workplace Engagement: 2022-23
Published on: February 23, 2022 -
Securing Remote Collaboration: A Primer
Securing Remote Collaboration: A Primer
Published on: October 19, 2021
Employee Engagement > MetriNotes
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MetriNote – SIPPIO Launches Operator Connect for Partners
MetriNote – SIPPIO Launches Operator Connect for Partners
Published on: September 12, 2023 -
MetriNote – Mitel Introduces New DECT Handsets
MetriNote – Mitel Introduces New DECT Handsets
Published on: September 11, 2023 -
MetriNote – Zoom Launches Generative AI “Companion”
MetriNote – Zoom Launches Generative AI “Companion”
Published on: September 07, 2023 -
MetriNote – 8×8 and Dstny Deliver New Teams Calling Integrations
MetriNote – 8×8 and Dstny Deliver New Teams Calling Integrations
Published on: August 21, 2023 -
MetriNote – Mitel Launches Multi-Meeting Capabilities
MetriNote – Mitel Launches Multi-Meeting Capabilities
Published on: August 10, 2023 -
MetriNote – Slack Elevates Sales Teams
MetriNote – Slack Elevates Sales Teams
Published on: August 10, 2023 -
MetriNote – Zoom Perspectives 2023
MetriNote – Zoom Perspectives 2023
Published on: August 08, 2023 -
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
Published on: August 08, 2023 -
MetriNote – Vonage Delivers Communications Security Suite
MetriNote – Vonage Delivers Communications Security Suite
Published on: July 24, 2023
