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MetriNote – Salesforce Opens Slack Data to AI via Search API, MCP Server, More
Published on: October 03, 2025
AI-Driven Workforce Engagement
Published on: October 03, 2025
CRM Market Share & Forecast: 2Q25
Published on: October 03, 2025
Communications Platform as-a-Service Market Share & Forecast: 2Q25
Published on: October 02, 2025
UCaaS Market Share & Forecast: 1H25
Published on: October 01, 2025
On-Prem PBX & UC Market Share & Forecast: 2Q2025
Published on: October 01, 2025
IP Desk Phone Market Share & Forecast: 1H25
Published on: October 01, 2025
Enterprise SBC Market Share & Forecast: 2Q2025
Published on: October 01, 2025
Contact Center Platforms Market Share & Forecast: 2Q25
Published on: October 01, 2025
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024
MetriNote – Cognigy Announces Agentic AI
Published on: December 02, 2024
MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
Published on: November 20, 2024
MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
Published on: November 05, 2024
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
Published on: October 23, 2024
MetriNote – Google Cloud Adds Gemini-Powered Customer Engagement Solution
Published on: October 07, 2024
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
Bringing Calling and Contact Center to Microsoft Teams
Published on: May 29, 2024
From Process Outsourcer to CX Managed Services Provider
Published on: March 18, 2024
Contact Center Licensing for Agents & Beyond
Published on: March 18, 2024
Building Trust in Government via CX Excellence
Published on: January 17, 2024
Transforming Customer Experience
Published on: January 05, 2024
Trends for Patient Experience Success
Published on: December 04, 2023
Future of the Contact Center
Published on: September 06, 2023
Putting CPaaS to Work for CX Improvements
Published on: July 18, 2023
CPaaS: Beyond Basic APIs
Published on: June 28, 2023
Customer Engagement > MetriNotes
MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas
Published on: February 13, 2025
MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
Published on: February 13, 2025
MetriNote – Cresta Announces CX Analytics Product
Published on: January 31, 2025
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024
MetriNote – 8×8 Rebrands to Double Down on CX Commitment
Published on: December 06, 2024
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024
MetriNote – Cognigy Announces Agentic AI
Published on: December 02, 2024
MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
Published on: November 20, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Contact Center Redesigned
Published on: January 20, 2021
Artificial Intelligence & Analytics for Customer Engagement
Published on: January 20, 2021
Contact Center Tech Trends
Published on: January 20, 2021
Contact Center Staffing and Leadership
Published on: January 20, 2021
Employee Engagement > Issue Papers
CSAT + Employee Performance
Published on: September 23, 2022
How Small and Midsize Companies Benefit from Cloud Communications
Published on: September 06, 2022
Work-from-Home Performance Challenges
Published on: August 31, 2022
Snapshot on Cloud Calling
Published on: August 23, 2022
Hot Desking Market Trends
Published on: August 04, 2022
Deriving Top Value from CPaaS
Published on: July 25, 2022
The Business Case for Enterprise UCaaS
Published on: July 05, 2022
Best Practices for Enabling Secure External Collaboration
Published on: June 08, 2022
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Published on: May 10, 2022
Employee Engagement > MetriNotes
MetriNote – Zoho Delivers Projects Plus Platform
Published on: March 17, 2025
MetriNote – Theta Lake Announces Platform, API Access
Published on: February 28, 2025
MetriNote – Cisco Delivers New BYOD Video Bar
Published on: February 19, 2025
MetriNote – Smarsh Adds Voice Recording via CallCabinet
Published on: February 19, 2025
MetriNote – Logitech Expands Meeting Room Offerings
Published on: January 31, 2025
MetriNote – NetSpeek Aims to Streamline AV Management
Published on: January 22, 2025
MetriNote – AudioCodes Delivers Cross-Platform AI Meeting Rooms
Published on: January 16, 2025
MetriNote – Google, Microsoft Expand Generative AI Access
Published on: January 16, 2025
MetriNote – Wrike to Add Visual Collaboration Via Acquisition
Published on: December 20, 2024
Employee Engagement > Metricast Studies
Employee Engagement > Research Studies
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