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Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 -
MetriNote – Mutare Brings Voice Security to Talkdesk
MetriNote – Mutare Brings Voice Security to Talkdesk
Published on: September 14, 2024 -
Customer Experience Optimization 2024-25
Customer Experience Optimization 2024-25
Published on: September 13, 2024 -
Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024 -
Workplace Collaboration MetriCast – 2024
Workplace Collaboration MetriCast – 2024
Published on: September 11, 2024 -
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Published on: September 06, 2024 -
MetriNote – Atlassian Acquires Rewatch for Meeting AI
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024 -
MetriNote – Cisco Acquires Robust Intelligence for AI Security
MetriNote – Cisco Acquires Robust Intelligence for AI Security
Published on: August 29, 2024 -
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
Published on: March 13, 2023 -
MetriNote – Vonage Extends Video API with AI, E2EE
MetriNote – Vonage Extends Video API with AI, E2EE
Published on: March 02, 2023 -
MetriNote – Google Introduces Conversational AI Service, Bard
MetriNote – Google Introduces Conversational AI Service, Bard
Published on: February 13, 2023 -
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
Published on: December 20, 2022 -
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
Published on: December 15, 2022 -
MetriNote – OpenAI Releases Chatbot Platform
MetriNote – OpenAI Releases Chatbot Platform
Published on: December 08, 2022 -
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
Published on: June 08, 2022 -
MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
MetriNote – Zoom Announces Conversational Intelligence Offering for Sales Teams
Published on: April 20, 2022
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
UC, Contact Center Integration Drives Business Value
UC, Contact Center Integration Drives Business Value
Published on: September 13, 2021 -
Securing Employee and Customer Engagement in the Age of Digital Communications
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021 -
Stretching the Customer Experience Budget
Stretching the Customer Experience Budget
Published on: April 22, 2021 -
Optimizing Customer Experience: The Recipe for Success
Optimizing Customer Experience: The Recipe for Success
Published on: April 22, 2021 -
IT’s Pivotal Role in Long-Term CX Strategies
IT’s Pivotal Role in Long-Term CX Strategies
Published on: January 25, 2021
Customer Engagement > MetriNotes
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MetriNote – Ooma Acquires 2600Hz
MetriNote – Ooma Acquires 2600Hz
Published on: October 31, 2023 -
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 -
MetriNote – NICE Industry Analyst Summit 2023
MetriNote – NICE Industry Analyst Summit 2023
Published on: October 23, 2023 -
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 -
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 -
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023 -
MetriNote – Dialpad Announces Generative AI Model
MetriNote – Dialpad Announces Generative AI Model
Published on: August 30, 2023 -
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
Published on: August 28, 2023 -
MetriNote – Zoom Perspectives 2023
MetriNote – Zoom Perspectives 2023
Published on: August 08, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Optimizing the Personal Meeting Experience
Optimizing the Personal Meeting Experience
Published on: March 09, 2021
Employee Engagement > MetriNotes
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MetriNote – Zoom Delivers Quantum-Resistant Encryption
MetriNote – Zoom Delivers Quantum-Resistant Encryption
Published on: May 30, 2024 -
MetriNote – Meta to End Workplace, Names Workvivo by Zoom as Preferred Partner
MetriNote – Meta to End Workplace, Names Workvivo by Zoom as Preferred Partner
Published on: May 18, 2024 -
MetriNote – Microsoft Introduces Places App for Coordinating on Hybrid Work
MetriNote – Microsoft Introduces Places App for Coordinating on Hybrid Work
Published on: May 18, 2024 -
MetriNote – Google and HP Take a Step Forward with Starline
MetriNote – Google and HP Take a Step Forward with Starline
Published on: May 15, 2024 -
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
Published on: May 15, 2024 -
MetriNote – Infobip, Nokia Partner on Network APIs
MetriNote – Infobip, Nokia Partner on Network APIs
Published on: May 06, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024 -
MetriNote – 8×8 Launches Operator Connect
MetriNote – 8×8 Launches Operator Connect
Published on: April 23, 2024 -
MetriNote – Google Expands AI for Workspace
MetriNote – Google Expands AI for Workspace
Published on: April 23, 2024
