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MetriNote – Neat Expands its Lineup with Neat Board Pro
MetriNote – Neat Expands its Lineup with Neat Board Pro
Published on: November 01, 2024 -
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
Published on: October 23, 2024 -
Cloud-Native Solutions Deliver Intelligent & Secure Hybrid Communications
Cloud-Native Solutions Deliver Intelligent & Secure Hybrid Communications
Published on: October 23, 2024 -
Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024 -
MetriNote – Zoom Integrates Employee Listening into Workvivo
MetriNote – Zoom Integrates Employee Listening into Workvivo
Published on: October 23, 2024 -
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
Published on: October 23, 2024 -
MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
Published on: October 23, 2024 -
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
Published on: October 15, 2024 -
CX MetriCast Market Share and Forecast – 2024 Q1 & Q2
CX MetriCast Market Share and Forecast – 2024 Q1 & Q2
Published on: October 10, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Amazon Connect Gains Generative AI
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023 -
MetriNote – Verint Analyst Days 2023
MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023 -
MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 -
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 -
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 -
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 -
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023 -
MetriNote – Dialpad Announces Generative AI Model
MetriNote – Dialpad Announces Generative AI Model
Published on: August 30, 2023 -
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
Published on: August 28, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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Agent Experience Can Make or Break Customer Experience
Agent Experience Can Make or Break Customer Experience
Published on: November 16, 2022 -
Contact Center KPIs That Matter Most
Contact Center KPIs That Matter Most
Published on: November 14, 2022 -
Enterprise Content Delivery Networks: For Video, and Beyond
Enterprise Content Delivery Networks: For Video, and Beyond
Published on: September 28, 2022 -
CSAT + Employee Performance
CSAT + Employee Performance
Published on: September 23, 2022 -
2022 State of Customer Experience Technology
2022 State of Customer Experience Technology
Published on: September 06, 2022 -
Agents Becoming More Productive Using Chat to Interact With Customers
Agents Becoming More Productive Using Chat to Interact With Customers
Published on: August 17, 2022 -
Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 -
CSAT, Turnover & Future Spending Explored
CSAT, Turnover & Future Spending Explored
Published on: June 23, 2022 -
Contact Center Platform: Gain/Retain
Contact Center Platform: Gain/Retain
Published on: June 09, 2022
Customer Engagement > MetriNotes
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MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 -
MetriNote – Avaya 2024 Transformation
MetriNote – Avaya 2024 Transformation
Published on: May 21, 2024 -
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
Published on: May 21, 2024 -
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 -
MetriNote – Infobip, Nokia Partner on Network APIs
MetriNote – Infobip, Nokia Partner on Network APIs
Published on: May 06, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024 -
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024 -
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
MetriNote – GoTo Goes Upmarket with new CCaaS Offering
Published on: March 22, 2024 -
MetriNote – Slack Launches AI Virtual Assistant
MetriNote – Slack Launches AI Virtual Assistant
Published on: February 15, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
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Artificial Intelligence & Analytics for Customer Engagement
Artificial Intelligence & Analytics for Customer Engagement
Published on: January 20, 2021 -
Contact Center Tech Trends
Contact Center Tech Trends
Published on: January 20, 2021 -
Contact Center Staffing and Leadership
Contact Center Staffing and Leadership
Published on: January 20, 2021
Employee Engagement > Issue Papers
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Work-from-Home Performance Challenges
Work-from-Home Performance Challenges
Published on: August 31, 2022 -
Snapshot on Cloud Calling
Snapshot on Cloud Calling
Published on: August 23, 2022 -
Hot Desking Market Trends
Hot Desking Market Trends
Published on: August 04, 2022 -
Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 -
The Business Case for Enterprise UCaaS
The Business Case for Enterprise UCaaS
Published on: July 05, 2022 -
Best Practices for Enabling Secure External Collaboration
Best Practices for Enabling Secure External Collaboration
Published on: June 08, 2022 -
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Published on: May 10, 2022 -
Microsoft Teams & Telephony
Microsoft Teams & Telephony
Published on: April 20, 2022 -
Securing Virtual Collaboration
Securing Virtual Collaboration
Published on: March 02, 2022
Employee Engagement > MetriNotes
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MetriNote – Mitel and Zoom Team Up
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024 -
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Published on: September 06, 2024 -
MetriNote – Atlassian Acquires Rewatch for Meeting AI
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024 -
MetriNote – Enreach Brings FMC to the U.K.
MetriNote – Enreach Brings FMC to the U.K.
Published on: August 20, 2024 -
MetriNote – Zoom Delivers AI-First Document Collaboration App
MetriNote – Zoom Delivers AI-First Document Collaboration App
Published on: August 15, 2024 -
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
MetriNote – SIPPIO Launches Bridge for On-Prem to Cloud Integration
Published on: August 10, 2024 -
MetriNote – RingCentral Delivers POTS Replacement Solution
MetriNote – RingCentral Delivers POTS Replacement Solution
Published on: August 10, 2024 -
MetriNote – Box Brings its AI into Slack
MetriNote – Box Brings its AI into Slack
Published on: August 02, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024
