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MetriNote – Google Cloud Adds Gemini-Powered Customer Engagement Solution
MetriNote – Google Cloud Adds Gemini-Powered Customer Engagement Solution
Published on: October 07, 2024 -
MetriNote – HP Expands Poly Video Offering
MetriNote – HP Expands Poly Video Offering
Published on: October 07, 2024 -
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
Published on: October 07, 2024 -
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
Published on: October 07, 2024 -
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – Mitel and Zoom Team Up
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024 -
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
Published on: September 25, 2024 -
MetriNote – Vonage Adds RCS Option to Messages API
MetriNote – Vonage Adds RCS Option to Messages API
Published on: September 19, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Zoom Perspectives 2023
MetriNote – Zoom Perspectives 2023
Published on: August 08, 2023 -
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
MetriNote – RingCentral Adds Native CX Platform, More AI, Events
Published on: August 08, 2023 -
MetriNote – NICE Announces AI-Powered Industry Benchmarks
MetriNote – NICE Announces AI-Powered Industry Benchmarks
Published on: August 04, 2023 -
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
MetriNote – Salesforce Fleshes Out Generative AI Line, Adds Trust Layer
Published on: June 19, 2023 -
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
Published on: May 22, 2023 -
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
Published on: May 17, 2023 -
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
Published on: May 08, 2023 -
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
Published on: March 20, 2023 -
MetriNote – Google Announces Generative AI Developments
MetriNote – Google Announces Generative AI Developments
Published on: March 20, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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UCaaS Cost Assessment
UCaaS Cost Assessment
Published on: May 03, 2022 -
The Metrics Gap
The Metrics Gap
Published on: April 25, 2022 -
Agent Labor Cost: What You Need to Know
Agent Labor Cost: What You Need to Know
Published on: April 05, 2022 -
Click-to-Call’s Rise in Digital Channel Adoption
Click-to-Call’s Rise in Digital Channel Adoption
Published on: March 30, 2022 -
Voice/Toll Fraud: Protecting Against Reputational Harm
Voice/Toll Fraud: Protecting Against Reputational Harm
Published on: March 15, 2022 -
CPaaS Growth Projection: 2022-25
CPaaS Growth Projection: 2022-25
Published on: March 09, 2022 -
BYOC: State of Adoption in the Contact Center
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022 -
The Technology Value Proposition
The Technology Value Proposition
Published on: March 02, 2022 -
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022
Customer Engagement > MetriNotes
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MetriNote – IR Introduces Performance Visibility into Remote Workers
MetriNote – IR Introduces Performance Visibility into Remote Workers
Published on: February 05, 2024 -
MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
MetriNote – Genesys to Acquire Radarr for Social Media Listening Platform
Published on: January 31, 2024 -
MetriNote – Microsoft to Support Third-Party WFM
MetriNote – Microsoft to Support Third-Party WFM
Published on: January 22, 2024 -
MetriNote – Pexip Advances Programmable Video Platform
MetriNote – Pexip Advances Programmable Video Platform
Published on: December 19, 2023 -
MetriNote – Amazon Connect Gains Generative AI
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023 -
MetriNote – Verint Analyst Days 2023
MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023 -
MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 -
MetriNote – RingCentral Advances CX and Events
MetriNote – RingCentral Advances CX and Events
Published on: November 15, 2023 -
MetriNote – GoTo Updates Comms, Collaboration Services
MetriNote – GoTo Updates Comms, Collaboration Services
Published on: October 31, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Employee Experience & Workplace Engagement: 2022-23
Employee Experience & Workplace Engagement: 2022-23
Published on: February 23, 2022 -
Securing Remote Collaboration: A Primer
Securing Remote Collaboration: A Primer
Published on: October 19, 2021 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
Achieving “BYOC” and Hybrid UC Success
Achieving “BYOC” and Hybrid UC Success
Published on: August 25, 2021 -
Achieving Hybrid-Work Success
Achieving Hybrid-Work Success
Published on: August 25, 2021 -
Work-from-Anywhere Done Right
Work-from-Anywhere Done Right
Published on: August 02, 2021 -
Team Collaboration: The Foundation for a Digital-First Workplace
Team Collaboration: The Foundation for a Digital-First Workplace
Published on: July 22, 2021 -
Securing Employee and Customer Engagement in the Age of Digital Communications
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021 -
The State of Unified Communications in 2021
The State of Unified Communications in 2021
Published on: April 22, 2021
Employee Engagement > MetriNotes
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MetriNote – Pexip Delivers New Microsoft Teams Room and Zoom Rooms Capabilities
MetriNote – Pexip Delivers New Microsoft Teams Room and Zoom Rooms Capabilities
Published on: June 26, 2024 -
MetriNote – Zoho Adds AI, More Automation to Collaborative Work Apps
MetriNote – Zoho Adds AI, More Automation to Collaborative Work Apps
Published on: June 19, 2024 -
MetriNote – Theta Lake Expands Voice Compliance Capabilities
MetriNote – Theta Lake Expands Voice Compliance Capabilities
Published on: June 10, 2024 -
MetriNote – Asana Introduces AI Teammates for Helping Get Work Done
MetriNote – Asana Introduces AI Teammates for Helping Get Work Done
Published on: June 10, 2024 -
MetriNote – Salesforce Adds Project Management to Slack
MetriNote – Salesforce Adds Project Management to Slack
Published on: June 10, 2024 -
MetriNote – Zoho Delivers Advanced Integrated Security Stack
MetriNote – Zoho Delivers Advanced Integrated Security Stack
Published on: June 06, 2024 -
MetriNote – HP|Poly Delivers New Room Video Conferencing Solutions
MetriNote – HP|Poly Delivers New Room Video Conferencing Solutions
Published on: May 31, 2024 -
MetriNote – Wrike Expands Generative AI Capabilities
MetriNote – Wrike Expands Generative AI Capabilities
Published on: May 30, 2024 -
MetriNote – SIPPIO and Clerk Chat Team to Bring SMS to Microsoft Teams
MetriNote – SIPPIO and Clerk Chat Team to Bring SMS to Microsoft Teams
Published on: May 30, 2024
