From improving employee well-being to making smart technology decisions, collaboration behavior insights can help make a difference. Team chat and video meeting apps bring lots of value to companies beyond…
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On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global…
Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%)…
Organizations with on-premises contact centers don’t need to make a full cloud migration to modernize their systems. CPaaS can enable cloud features and drive key business metrics. On-premises contact centers…
Hybrid work plans should include state-of-the-art technologies for facilitating better formal and ad-hoc meeting experiences. Balancing the experience of virtual and in-person meeting participants is a top-of-mind issue for many…
Companies reluctant to gather behavior data from collaboration apps due to employee privacy concerns may feel justified in their caution based on recent news out of the White House, which…
Generative AI offers incredible potential to improve productivity, operations, and security. At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit…
The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs. The enterprise…
Collaboration devices play a key role in supporting employee experience, from extracting engagement data to improving hybrid meeting parity. With the right collaboration tools, companies can help boost productivity, while…
The basic gist of federally mandated compliance orders should be easy to understand at this point: In regulated industries, companies must collect, store, and be able to retrieve employee communications…
