A lot of factors drive the move from on-premises to multi-tenant, cloud-based contact centers, from aging infrastructure to smaller, nimbler business operations.
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In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.
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In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.
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UCaaS continues to evolve as more companies use the platform to support meetings, calls and messaging. New features, among them generative AI, could make UCaaS even more important.
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The fast pace of generative AI product announcements continues unabated, across each of Metrigy’s core research areas: customer experience (CX), employee experience, and workplace collaboration.
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The answer to a successful strategy isn’t forcing people back to the office, it’s ensuring the ability to engage regardless of location. Hybrid and remote work discussions have turned into…
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From improving employee well-being to making smart technology decisions, collaboration behavior insights can help make a difference. Team chat and video meeting apps bring lots of value to companies beyond…
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On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global…
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Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%)…
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Organizations with on-premises contact centers don't need to make a full cloud migration to modernize their systems. CPaaS can enable cloud features and drive key business metrics. On-premises contact centers…
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