Blog

In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.

In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.

UCaaS continues to evolve as more companies use the platform to support meetings, calls and messaging. New features, among them generative AI, could make UCaaS even more important.

The answer to a successful strategy isn’t forcing people back to the office, it’s ensuring the ability to engage regardless of location. Hybrid and remote work discussions have turned into…

From improving employee well-being to making smart technology decisions, collaboration behavior insights can help make a difference. Team chat and video meeting apps bring lots of value to companies beyond…

On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global…

Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%)…

Hybrid work plans should include state-of-the-art technologies for facilitating better formal and ad-hoc meeting experiences. Balancing the experience of virtual and in-person meeting participants is a top-of-mind issue for many…