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Webinar – Customer Experience Transformation (Ep. 3): Live Interactions – When and Why?

By Customer Engagement Webinars, On-Demand, Webinars

Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar is based on Metrigy’s Customer Experience Transformation 2022 research study.

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