More than 70% of organizations are using AI to help them serve customers and improve customer service agent performance. But AI is a loaded acronym–adopting AI can mean dozens of things! Join this webinar to learn how companies are using AI in their customer interactions, and also learn:
– Which types of AI are the most prevalent, and which are poised for big growth?
– What insights do companies get by using AI?
– Where does analytics fit into the picture?
So how do you create a leading employee and customer experience? Join Metrigy Research CEO and Principal Analyst Robin Gareiss, 8×8’s SVP of Product Management Hunter Middleton, and 8×8’s Global VP of Product Marketing Meghan Keough as they discuss:
What they’re hearing from organizations on revised, long-term EX and CX strategies
How the lines between employee experience and customer experience are blurring
Why more organizations are selecting an integrated UC and CC solution
Plus, see Metrigy’s latest research around revenue, customer ratings and cost savings associated with an integrated UC and CC approach.But the work isn’t done. Most companies rushed to move employees to home offices, without the normal rigor of strategic planning. Now, IT leaders are taking a step back to ensure an optimal communications environment.