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Contact Center

May 31
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MetriSight Ep.37 – Discussion with Einat Weiss, Chief Marketing Officer of NICE

By Contact Center, Customer Engagement, CX Analytics, MetriSight Video

NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fraud prevention, and a wide variety of AI-powered applications. NICE is highly regarded for its branding, product marketing, and even design. Einat Weiss is the Chief Marketing Officer who oversees all of this. Einat has been with NICE for more than 15 years, the past 5 as CMO. In this episode, Einat shares her thoughts on being an executive at NICE, how she has excelled in a demanding environment, her secrets to success in marketing, and advice to those who want to be in her role someday.

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Jul 25
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Building Business Success on Centralized XCaaS Performance Management

By Blog, Contact Center, Customer Engagement, Customer Engagement Blog, CX Analytics, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

Research proves the business benefits of centralized management of Voice, Video and Network Performance across hybrid workforces.

With inflation hitting an all-time high, interest rates rising, food and gas prices soaring, and continued supply chain disruptions, many executives are taking a hard look at cutting costs and improving bottom-line efficiencies ahead of the recession they fear is coming. That’s all well and good, but no company should put a stranglehold on customer experience (CX) technology budgets.

Now, as always, your company needs to deliver exceptional customer service for competitive advantage—and that requires smart use of technology. In fact, successfully investing in technologies that transform the customer and agent experience nets significant gains, including revenue growth, cost reductions, and efficiency improvements that may very well counterbalance any hits from today’s economic crunch.

Metrigy’s Customer Experience Transformation 2022 global research study shows that:

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