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MetriSight Ep.37 – Discussion with Einat Weiss, Chief Marketing Officer of NICE

By Contact Center, Customer Engagement, CX Analytics, MetriSight Video

NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fraud prevention, and a wide variety of AI-powered applications. NICE is highly regarded for its branding, product marketing, and even design. Einat Weiss is the Chief Marketing Officer who oversees all of this. Einat has been with NICE for more than 15 years, the past 5 as CMO. In this episode, Einat shares her thoughts on being an executive at NICE, how she has excelled in a demanding environment, her secrets to success in marketing, and advice to those who want to be in her role someday.

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Webinar – Customer Experience Market Outlook and Vendor Trends in 2023

By Customer Engagement, Customer Engagement Webinars, CX Analytics, On-Demand, Webinars

Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success:
Topics include:
– Contact center platforms
– CPaaS
– Workforce optimation
– Conversational AI
– Contact center management
– Voice of the customer
– Self-service knowledge base
-Marketing automation
-Agent assist

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