What does “digital” customer experience even mean anymore? At a recent meeting with a chief marketing officer (CMO) of a customer experience (CX) analytics company, he presented a slide about…
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Loyalty programs can help organizations retain their most valuable customers with special offers. Additionally, they can gather useful marketing data, increase referrals and more.
Beth Hilbing, co-CEO of C-Sweet, a cross-industry networking organization for women leaders, is on a mission to help women bring each other up in business and to make a difference in society. She sits down with Metrigy’s Robin Gareiss to discuss the value of networking among women, and how she’s taking what she has learned through C-Sweet into her day job as senior IT business partner at Boeing.
Metrigy’s Robin Gareiss sits down with Lintelio’s president and CTO, Henry Svendblad, to discuss how he went from heading technology strategy at a healthcare company to running a technology company serving risk managers.
Successful financial institutions are on a never-ending quest to improve their customer experience. Leaders at these institutions know that continuously raising the bar on customer expectations and interactions can drive their business metrics in the right direction — and give them a competitive edge.
Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.
Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly…
What do you do when everyone thinks they’re the smartest person in the room, and all of them are counting on you for answers? Here’s how to give a presentation…
As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS. Organizations spend just…
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
