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Category

Employee Engagement

Oct 29
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Connected Workspace Apps Aim to Minimize Busywork

By Irwin Lazar Artificial Intelligence Blog, Blog, Connected Workspace, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
The era of app-switching could soon be over once digital workspaces harness AI to add task management and workflows to a centralized virtual space.
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Oct 14
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Why 9-1-1 Compliance Can’t Wait

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Recent FCC Guidance Increases the Imperative for Organizations to Ensure Kari's Law and RAY BAUM'S Act Compliance
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Oct 06
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Webinar – Leveraging Generative AI to Improve Collaboration

By Irwin Lazar AI Webinars, Artificial Intelligence, Customer Engagement, Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Generative AI is rapidly transforming collaboration by enabling capabilities such as summarization, workflow automation, translation and more.
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Oct 06
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How to Make the Office a Destination

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Most still prefer remote work. Here’s how to make the in-office meeting experience as good — or superior.
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Oct 02
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What UC&C Leaders Need to Know About Compliance

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.
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Oct 02
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Redesigning Workspaces for the Return to Office

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Employee Experience
As more employees begin to trickle back to the office, it's time for companies to reassess their workspace and meeting room strategies to serve both in-office and remote workers.
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Sep 23
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Navigating 911 Compliance in the Hybrid Workplace

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Companies find it challenging to comply with 911 regulations. Learn how you can minimize risk and ensure your workforce remains safe.
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Sep 04
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What Does Agentic AI Mean for Collaboration?

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Agentic AI will transform activities ranging from data search to activity management.
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Sep 02
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Webinar Series – WC Expert Insights Series 1 – Microsoft Teams Phone and the Contact Center: What do Enterprises Need to Know?

By Irwin Lazar Employee Engagement, Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration, Workplace Collaboration Webinars
Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Jul 29
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How To Integrate Microsoft Teams Phone and the Contact Center

By Irwin Lazar Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Teams Phone can handle lightweight use cases, while integrating with dedicated contact center platforms.
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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