As most organizations now have hybrid workers, virtual collaboration is a priority. Here’s how integrating Microsoft Teams with Loop components can enable effective collaboration. Today’s workforce is hybrid. On average,…
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Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy’s Beth Schultz for a discussion around “UC happiness,” aligning experience insight with organizational change management, the importance of asking “so what?” and much more.
Factors from team location to device provisioning will vary, so pay attention to what works for your organization As companies continue to determine their best approach for supporting hybrid work,…
Meeting equity is more than how you appear on camera. Follow these five steps to ensure hybrid meetings are engaging, productive and equitable for all employees. The future of work…
Making the right choice means continuously reviewing your options Last month, Microsoft finally shared detailed adoption numbers for Teams Phone System, noting on its earnings call that there are approximately…
President & Principal Analyst Irwin Lazar walks through Metrigy’s buyer-side award program for workplace collaboration, and shares which providers won which categories.
Research proves the business benefits of centralized management of Voice, Video and Network Performance across hybrid workforces.
With inflation hitting an all-time high, interest rates rising, food and gas prices soaring, and continued supply chain disruptions, many executives are taking a hard look at cutting costs and improving bottom-line efficiencies ahead of the recession they fear is coming. That’s all well and good, but no company should put a stranglehold on customer experience (CX) technology budgets.
Now, as always, your company needs to deliver exceptional customer service for competitive advantage—and that requires smart use of technology. In fact, successfully investing in technologies that transform the customer and agent experience nets significant gains, including revenue growth, cost reductions, and efficiency improvements that may very well counterbalance any hits from today’s economic crunch.
Metrigy’s Customer Experience Transformation 2022 global research study shows that:
Vendors are beginning to take solid steps to make sure their video conferencing apps are interoperable with whatever meeting apps employees want to use. At many companies, groups of employees…
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of reliability.
When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) (defined as those with up to 400 employees) with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features.
