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Building Business Success on Centralized XCaaS Performance Management

By Blog, Contact Center, Customer Engagement, Customer Engagement Blog, CX Analytics, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

Research proves the business benefits of centralized management of Voice, Video and Network Performance across hybrid workforces.

With inflation hitting an all-time high, interest rates rising, food and gas prices soaring, and continued supply chain disruptions, many executives are taking a hard look at cutting costs and improving bottom-line efficiencies ahead of the recession they fear is coming. That’s all well and good, but no company should put a stranglehold on customer experience (CX) technology budgets.

Now, as always, your company needs to deliver exceptional customer service for competitive advantage—and that requires smart use of technology. In fact, successfully investing in technologies that transform the customer and agent experience nets significant gains, including revenue growth, cost reductions, and efficiency improvements that may very well counterbalance any hits from today’s economic crunch.

Metrigy’s Customer Experience Transformation 2022 global research study shows that:

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Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

By Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) (defined as those with up to 400 employees) with the best opportunity to minimize telecom costs, maximize reliability, and provide access to advanced calling features.

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