Press Releases

This study reveals ways in which workforce engagement management (WEM) critically enhances CX and drives revenue amid the evolving AI landscape.

This study is conducted of 187 participants in the US and UK across 42 vertical industries

Learn how companies are finding value with agentics for their CX strategies, with experts from Metrigy, NiCE, and TechSee.

As business leaders strategize about their AI plans, their consumer audience may or may not agree with all of them.

Hear from industry experts from Metrigy, NICE, and RingCentral, covering AI topics such as agent assist, transcription, and more.

Research and advisory firm Metrigy has released its AI for Business Success 2025-26 research study, providing the latest insight into how leading companies are using the technology to better serve…

Metrigy has published its updated workplace collaboration product and service forecasts and calendar year 2024 and 4Q24 market shares.

Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

Metrigy has published its customer experience product and service forecasts and calendar year 2024 and 4Q24 market shares and updated forecasts.

Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares.