During this session, Metrigy CEO Robin Gareiss will share findings and her analysis from a brand new, global research study of IT, CX, and business leaders. You'll learn: -How is…
Read More
During this must-attend virtual event, Metrigy CEO Robin Gareiss will explain the real-world data, analyzing the issues with customer service—along with the operational practices and technologies that will reverse problematic…
Read More
Join this webinar for the highlights of Metrigy's latest research study that examines consumer preferences when it comes to interacting with businesses. Metrigy CEO and Principal Analyst Robin Gareiss will…
Read More
In this webinar we'll share the results of our Workplace Collaboration and Contact Center Security and Compliance 2024-25 research study and provide IT, business, and informations security leaders with insights…
Read More
This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from Vonage’s SVP & Chief Technology Architect,…
Read More
In this webinar we’ll share approaches and best practices for ensuring that companies can achieve maximum value from their collaboration investments, while also meeting appropriate compliance requirements.
Read More
Generative AI is all the buzz, but what's really happening in companies--and how do employees and consumers respond to the technology? During this webinar with Metrigy CEO and study author,…
Read More
Chatbots and voicebots are widely used--and for good reason, when they are appropriately deployed. Companies use them internally to improve agent performance or to help employees get answers in HR…
Read More
AI is providing companies with compelling automations to CX staffing and management, and Metrigy's latest research documents significant, measurable improvements.
Read More
Join Metrigy’s Beth Schultz, VP of research, and Tom Stanley, NICE BPO Regional Vice President, for research-backed insights on how BPOs are employing or planning to use AI and automation…
Read More