The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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This webinar provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
In this webinar, Metrigy will share findings from its new Advanced CPaaS Development research study.
The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
During this webinar, you’ll hear about Metrigy’s latest research on AI to help guide your strategy, followed by innovative offerings from Talkdesk to help execute on your strategy.
This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.
Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar is based on Metrigy’s Customer Experience Transformation 2022 research study.
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
