As generative AI copilots and virtual assistants grow in adoption, many organizations still struggle with how to measure ROI. This is especially true for those deploying, or considering, generative AI…
Read MoreFar too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in…
Read MoreMetrigy recently published our annual study on workplace collaboration and employee engagement, based on data gathered from ~400 end-user organizations. In this webinar we'll share the characteristics of successful organizations…
Read MoreDuring this session, Metrigy CEO Robin Gareiss will share findings and her analysis from a brand new, global research study of IT, CX, and business leaders. You'll learn: -How is…
Read MoreIn this webinar we’ll share insights and best practices for migration of Cisco on-premises, and cloud-hosted calling to the cloud and deliver practical guidance to ensure success.
Read MoreIn this webinar, Metrigy’s Beth Schultz, VP of research and principal analyst, will share insights from recently published research on connected workspaces and collaborative work management.
Read MoreDuring this must-attend virtual event, Metrigy CEO Robin Gareiss will explain the real-world data, analyzing the issues with customer service—along with the operational practices and technologies that will reverse problematic…
Read MoreIn this webinar we'll share insights into what companies are doing today (or not doing) to address generative AI security and compliance issues and provide guidance for adoption.
Read MoreDuring this webinar, we’ll discuss the benefits of benchmarking and how to avoid the pitfalls. We’ll also show a real-world tool to help you benchmark your CX strategy against those…
Read MoreJoin this webinar for the highlights of Metrigy's latest research study that examines consumer preferences when it comes to interacting with businesses. Metrigy CEO and Principal Analyst Robin Gareiss will…
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