The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
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The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
During this webinar, you’ll hear about Metrigy’s latest research on AI to help guide your strategy, followed by innovative offerings from Talkdesk to help execute on your strategy.
In this webinar we’ll share the market forecast for technologies in use, providers, spending, what technologies correlate with collaboration success.
In this webinar we’ll look at the various Teams and Zoom calling options available to large companies and provide guidance on how best to evaluate alternative approaches.
Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions.
This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.
During this webinar, we will review the MetriStar top providers in each Workplace Collaboration area, based on real-world data from their customers.
Based on Metrigy’s Employee Experience & Workplace Engagement 2022-23 research study, discover how companies are approaching the employee experience discipline amid changing workplace dynamics. Which goals are most important? How does technology help with the challenges, and which types of tools are in use? Who’s responsible for employee experience strategy and technology? What factors do companies measure, and how are companies tracking success? This webinar will provide a high-level overview of employee experience management today.
Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar is based on Metrigy’s Customer Experience Transformation 2022 research study.
