The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Metrigy’s Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we’ll share a snapshot of market forecasts, vendors, spending, what technologies correlate with CX success:
Topics include:
– Contact center platforms
– CRM
– CPaaS
– Workforce optimation
– Conversational AI
– Contact center management
– Voice of the customer
– Self-service knowledge base
-Marketing automation
-Agent assist
It’s time for Metrigy’s annual MetriStar CX Awards–based solely on customer sentiment and business success derived from using specific vendors’ technologies.
In this webinar we’ll share Metrigy’s latest research to help you decide between Direct Routing, Operator Connect, and Calling plan, and understand the potential use of Teams Phone Mobile.
In this webinar we’ll share insights into success strategies, based on real-world data gathered from more than 400 end-user organizations, on management and technology strategies that correlate with success.
The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
This webinar provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
In this webinar, Metrigy will share findings from its new Advanced CPaaS Development research study.
Attendees will learn which application, management, and security strategies, covering technologies including calling, meetings, and team collaboration, correlate with demonstrable improvements in productivity, gains in revenue, operational cost savings and employee experience.
The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX technologies.
