Much of the discussion around AI in CX is about self-service, agentics, and agent assist. But one of the most powerful uses of AI is its ability to analyze every…
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Kick off the year with Metrigy analysts, who share what’s top of mind for them in customer experience and workplace collaboration as 2026 gets underway.
Discover how today’s leading organizations are reimagining workforce engagement management (WEM) with the power of automation and AI.
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In this webinar, we’ll share Metrigy’s latest data on what successful companies are doing to meet ever-growing cybersecurity and compliance challenges.
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Generative AI is rapidly transforming collaboration by enabling capabilities such as summarization, workflow automation, translation and more.
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Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Through five consecutive studies, Metrigy has been tracking consumer satisfaction of customer experience and the technologies supporting it—identifying gaps and alignments between what businesses are delivering and what consumers want.
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Business, telecom, IT, and contact center leaders often struggle with the role of Microsoft Teams in the contact center, its applicability, and how best to integrate Teams with dedicated contact…
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Developing a solid CX strategy is significantly harder than it once was. When do AI agents trump human agents? In a digital-first world, does voice still matter? And how important…
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The next phase of generative AI is agentics, where detailed analytics and AI-powered workflows guide AI agents to take action to solve a problem or address an opportunity.
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