Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require voice, video, or screen-sharing support from live agents? This webinar is based on Metrigy’s Customer Experience Transformation 2022 research study.
Metrigy VP of Research and Principal Analyst Beth Schultz will provide a high-level overview of the employee experience market, explain where insight tools fit into the overall strategy for optimizing the employee experience, and share adoption trends gleaned from a study of HR and other corporate leaders working on employee experience programs.
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
In this webinar we’ll share insights gleaned from Metrigy’s research into work-from-home and return-to-office plans and success correlations to provide business and IT leaders to provide metrics-based advise for achieving remote work success.
In this webinar get a high-level overview of this market, discover the various types of tools for employee engagement insights––and how to evaluate them, and get best practices implementation advice
In this webinar we’ll share the market forecast for technologies in use, providers, spending, what technologies correlate with customer experience success.
During this webinar, Metrigy CEO Robin Gareiss and NICE inContact Director of Product Marketing, Mark Ungerman will provide clear recommendations on steps you need to take now to empower your agents to deliver the instant gratification customers demand with every interaction.
In this webinar we’ll share our latest research on how work location strategies correlate with success, the role of IT and collaboration teams in supporting successful hybrid-work strategies, and how to ensure that employees remain engaged no matter their work location.
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