Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
March 26, 2025 – Research and advisory firm Metrigy released its UCaaS MetriRank 2024 report, identifying the Top 10 providers leading the market today and best positioned for long-term success. Cisco has earned the top ranking, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.
“Cisco is the leader in our annual UCaaS MetriRank report, with the second-largest market share, highest possible score for financials and product, and above-average market momentum, customer sentiment, and customer business success ratings. Over the past two years, Cisco with Webex has extended its UCaaS market share as it converts existing on-premises customers to the cloud and attracts new businesses,” said Diane Myers, senior research director responsible for Metrigy’s MetriRank reports as well as market share and forecasting.
Metrigy 2024 UCaaS MetriRank Highlights
- Following Cisco in the rankings are: Microsoft, Zoom, RingCentral, and Verizon
- Rounding out the UCaaS MetriRank leaders are (in alphabetical order): 8×8, Gamma, GoTo, Nextiva, and Vonage
- UCaaS providers that did not make the 2025 ranking but are on Metrigy’s watchlist are: Comcast, Dialpad, Fusion Connect, Google, Intermedia, Sangoma, Wildex, and Windstream
Metrigy defines UCaaS as a cloud-based suite of integrated communications and collaboration applications. At a minimum, UCaaS offerings must include calling to and from the public switched telephone network (PSTN). UCaaS may be sold as telephone-only services or be bundled with other UC features, including meetings and messaging. The service provider hosts all applications for call control, though customers may deploy local equipment for PSTN connectivity and remote site survivability.
The global market for UCaaS was $20.6 billion in 2023, up 9% year-over-year. Metrigy forecasts the market to grow at a 5% CAGR from 2023 to 2028, reaching $26.7 billion by 2028. UCaaS delivers cost-effective services with sophisticated product features for small, midsize, and large companies.
The full report, including all of our methodology, scoring, a deep-dive profile on each provider, and much more, is available for purchase. If you are interested in Metrigy’s UCaaS MetriRank study, please reach out to sales@metrigy.com.
