Digital Workplace

Digital Workplace covers the technologies that enable workers to access applications and information, and to seamlessly communicate and collaborate regardless of location.

This includes technologies such as calling, meetings and conferencing, team/workstream collaboration, endpoints, and digital workplace platforms. We provide insight into what enterprises are deploying and why, the characteristics of successful deployments, operating costs and management strategies, approaches to drive adoption and to measure business value of investment. We provide insight into adoption of AI, augmented reality, and personal voice assistants.

Irwin Lazar Headshot

Lead Analyst

Irwin Lazar

Topics Covered:

  • Artificial Intelligence / Machine Learning for Collaboration
  • Calling / Telephony Platforms and Services
  • Cloud UC / UCaaS Including Transition and Hybrid Strategies
  • Communications APIs and CPaaS (Communications Platform as a Service)
  • Digital Workplace Platforms
  • Digital / Interactive Whiteboards and Touch Displays
  • Document Collaboration
  • Enterprise Search
  • Internet of Things (IoT) And Collaboration Integration
  • Knowledge Management
  • Performance Management
  • Meeting Applications and Platforms
  • Mobile Collaboration Apps and Technologies
  • SIP Trunking and Session Border Control
  • Success Metrics
  • Team and Workstream Collaboration
  • Total Cost of Ownership
  • User Awareness and Adoption Programs
  • Videoconferencing (Room, Desktop, And Management)
  • Video Streaming (Content Management, Distribution, And Governance)
  • Virtual Assistants
  • Virtual / Augmented Reality
  • Workstream / Workflow Platforms
Digital Workplace Research
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