Despite the rapid growth in adoption of meeting and team apps in the last year, many organizations still struggle to enable effective cross-company collaboration, instead relying on disjointed approaches, including email and file sharing, to allow teams from multiple organizations to interact. Setting up a cross-company project team may require creating a team shared calendar, file shares, team messaging workspace, and the integration of one or more meeting app instances.
As team collaboration apps like Microsoft Teams and Slack become an internal hub for work to unify messaging, applications, meetings, and data, just 36.9% of the 476 participants in Metrigy’s “Workplace Collaboration: 2021-22” global study allow external participants into their team spaces. This means that organizations are unable to realize the measurable benefits for cross-company collaboration that we’ve documented from the use of these apps internally, including fewer and shorter meetings, reduced email, better customer service and sales support, lower operating costs, and gains in productivity.
A successful cross-company collaboration strategy means taking advantage of the tools that are available to enable collaboration in context, within a unified hub that provides access to messaging, content, data, applications, and meetings. As IT leaders evaluate their alternatives to extend team spaces beyond the firewall, several viable approaches are available:
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