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Companies looking at ways to create a fully engaged and collaborative workplace need to be able to gather and analyze behavioral and sentiment data from employees across different touchpoints and — this is critically important — follow up with guidance based on what that data shows.

Metrigy classifies the products that enable the ability to do all this data gathering, measurement, and delivery of actionable advice as “employee engagement insight,” and we highly encourage companies to make these tools a central component of their employee experience strategies. This is a purchase decision that increasingly benefits from a cross-disciplinary approach, one that involves not only HR, but also IT, operations, and, potentially, line-of-business decision makers — and vendors are stepping up.

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