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  • Customer Engagement
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Workplace Collaboration MetriCast: 2023 Outlook and Beyond

Companies are Making Huge Strides with Customer Experience. Here’s Why:

Going Full Circle With Customer Feedback

Automating the Way to CX Success

2023 Workplace Collaboration MetriStar Award Winners

Agent Assist Bringing Gold to CX Operations

AI Delivers Measurable Value for Customer Experience

UC & CC Vendor Architecture Options

Agent Experience: The Key to Customer Satisfaction

Elevating Hybrid Work Performance and Management

Navigating On-Premises and Hybrid Contact Centers

Evolving Options for Microsoft Teams Calling

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Metrigy Releases AI for Business Success 2025-26 Research Study May 14, 2025
  • Why the Vital Importance in Analyzing Customer Interactions? May 14, 2025
  • Upcoming Webinar Series – CX Expert Insights Series 1: AI’s Growing Roles in Supercharging Agent Performance May 8, 2025
  • 5 Steps to Address Hybrid Meeting Equity May 8, 2025
  • MetriSight Ep.81 – Inside the Network API Movement May 6, 2025

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  • Research
    • Customer Experience
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    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
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    • Enterprise IT, CX & Business Leaders
    • Technology Providers
    • VC & Investors
    • Media and Speaker Bureaus
  • Resources
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    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
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      • Upcoming Webinars
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Metrigy Research

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