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As expected, the delivery of data-driven insights to employees and their managers based on communications and collaboration activities is a rising trend this year. The primary goal around this trend is to enable informed decision-making about how to address workforce pain points negatively affecting employee experience.

I think about this in the context of meetings data Microsoft’s Jared Spataro, CVP Modern Work, shared in a blog post published this week. The average Microsoft Teams user spends 252% more time in meetings than they did in March 2020, with a 28% growth of after-hours work and 14% growth in weekend work, he reported. Meantime, Microsoft’s global work trends research also shows that people are taking control of their days. For example, they are taking fewer meetings at lunch, Spataro wrote.

But, as he continued, “… for flexible work to be sustainable, managers will need to create new norms and set boundaries to guard against a 24/7 workday.”

It’s in this creating of norms and setting of boundaries that communications and collaboration insights come into play.

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