Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares.
January 29, 2025 – Metrigy has published its Workplace Collaboration MetriCast 3Q24 market shares and forecasts. The categories include on-premises PBX and unified communications (UC), UC as a service (UCaaS), enterprise session border controllers (eSBCs), IP desk phones, and SIP trunking. Highlights include:
- UCaaS is the largest product category within the areas we forecast, topping out at $20.7 billion in 2023, up 8.8% YoY. Metrigy has forecast 7.9% revenue growth for the UCaaS market in 2024.
- Microsoft leads the UCaaS market with 20% global revenue share in CY23. Other leading providers are Cisco, Zoom, and RingCentral.
- The on-premises PBX & UC market decreased 9.9% in CY23, to $1.9 billion in global revenue, and additional 10.3% decrease forecast for 2024.
- Cisco leads the on-premises PBX & UC market with 42% global revenue market share in CY23 and 36% share in 3Q24. Other leading vendors are Avaya, Mitel, NEC, and Alcatel-Lucent Enterprise.
- The eSBC market grew 1.8% in CY23, to $539.5 million in global revenue, and is forecast to decrease 0.3% in 2024.
- Oracle is the eSBC market leader with 17% global revenue market share in CY23 and 19% in 3Q24. Other leading vendors are Cisco, AudioCodes, and Ribbon Communications.
- The IP desk phones market decreased 29.2% in CY23, to $1.3 billion in global revenue, and an additional 21.1% decrease is forecasted for 2024.
- The SIP trunking market grew 8.6% in CY23, to $11.4 billion in global revenue, and additional 8.6% growth is forecasted for 2024.
“The top providers across the workplace collaboration market landscape – Microsoft, Cisco, and Zoom – have benefited from enterprise adoption of video and cloud applications, particularly in the past five years,” says Diane Myers, Metrigy senior research director. “The combined market of on-premises PBX platforms and UCaaS services grew 7% in CY23 and growth rates will taper off over the next five years as more businesses migrate to the cloud, which is highly price competitive.”
The MetriCast forecasts and market shares is a core part of Metrigy’s MetriCast Service, which also includes detailed end-user adoption studies; MetriRank vendor ratings across select categories; and the annual MetriStar Awards for vendors earning top customer sentiment ratings and whose customers achieve top business success. For more information, visit www.metrigy.com.
