Join principal analysts Robin Gareiss, Irwin Lazar, and Beth Schultz for highlights from Metrigy’s recent study on enterprising spending plans for CX, workplace collaboration, and EX technologies through 2022 and 2023.
Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
- Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
- Customer Interaction Analytics Spurs Better Business Results February 2, 2026
- Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
- Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
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