MetriSight Ep.29 – Outlook on Five9 with new CEO

Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation. Rowan Trollope resigned his position as CEO, and Mike Burkland has taken over—with much familiarity. He served as CEO of Five9 for nearly 10 years through 2017, when a health issue prompted his resignation. He has stayed with the company as chairman ever since. Now, two months into his CEO post, Mike is with us to give us an outlook on the company and the CX market.