Metrigy’s Robin Gareiss takes us on a short tour of her latest CX research study, which takes a deep dive on customer insights and analytics. She shares unexpected findings, success metrics, and more.
Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Upcoming Webinar – Workplace Collaboration Market Outlook and Vendor Trends in 2023 October 2, 2023
- Upcoming Webinar – Voice Security Trends in the Contact Center October 2, 2023
- MetriSight Ep.47 – What’s Next for 8×8 September 28, 2023
- Finding Your Employee’s Center of Gravity September 21, 2023
- Is Now the Time to Move to Microsoft Teams Phone? September 18, 2023
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