UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.
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Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Interaction Analytics Matter – A Lot February 20, 2025
- Enhancing Guest Loyalty in 2025: Using Voice of the Customer to Deliver Better Hospitality Experiences February 20, 2025
- Calculating the Return on Generative AI Investment February 1, 2025
- Consumers & CX: Where the Disconnects Lie February 1, 2025
- CPaaS in CX: A Look at Top Providers, Trends and Use Cases January 31, 2025
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Interaction Analytics Matter – A Lot
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Enhancing Guest Loyalty in 2025: Using Voice of the Customer to Deliver Better Hospitality Experiences
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Consumers & CX: Where the Disconnects Lie
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