UJET CEO Anand Janefalkar shares his unique perspective on generative AI, AI innovation, and the AI-empowered future of CX.

Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- How to Create Customer Profiles, With Examples September 10, 2025
- MetriSight Ep.85 – Navigating Change: NiCE’s Rebranding and AI Strategy September 9, 2025
- MetriSight Ep.84 – AI: New Ways to Drive Results September 5, 2025
- Press Release – Metrigy Releases Customer Experience MetriCast 2025 Research Study September 5, 2025
- Metrigy Releases Data & Knowledge Management for CX: 2025-26 Research Study September 4, 2025
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