In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
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- Upcoming Webinar Series – CX Expert Insights Series 1: AI’s Growing Roles in Supercharging Agent Performance May 8, 2025
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- Metrigy Releases Workplace Collaboration MetriCast 2024 & 4Q24 Market Shares and Forecasts April 25, 2025
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