In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
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- The Evolving Role of AI in Customer Experience: Insights from Metrigy’s 2024-25 Study October 28, 2024
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- Press Release – Metrigy Releases Workplace Collaboration MetriCast 2024 Research Study October 15, 2024
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