In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
Recent Posts
- Press Release – Twilio Remains Top Provider in Metrigy’s 2025 Communications-Platform-as-a-Service (CPaaS) MetriRank Report October 29, 2025
- Goodbye IVR Hell: Smart AI Will Take Over Phone Calls October 29, 2025
- Connected Workspace Apps Aim to Minimize Busywork October 29, 2025
- Risks from AI, Automation Call for New Crop of CX Tools October 22, 2025
- Why 9-1-1 Compliance Can’t Wait October 14, 2025
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