In this episode, Metrigy’s Irwin Lazar walks us through what’s going well, and not so well, in collaboration and contact center security today, and shares tips for how to get it right. Based on Metrigy’s recently published Workplace Collaboration and Contact Center Security and Compliance: 2024-25 study.
Recent Posts
- Press Release - Customer Relationship Management Market up 3.0% Year-over-Year in 2025 March 27, 2026
- Press Release - Communications Platform-as-a-Service Market up 4.2% Year-over-Year in 2025 March 27, 2026
- Press Release - Contact Center-as-a-Service Market up 16.4% in 2025, led by NiCE March 27, 2026
- United Airlines, CVS Capitalize on Cresta Conversation Intelligence to Boost Customer Experience March 24, 2026
- 5 Economic Models that Drive AI Success in CX Strategies March 23, 2026
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