In this episode, Jonathan Rosenberg, Five9’s CTO and head of AI, and Metrigy’s Robin Gareiss discuss the huge changes coming to customer experience in the next several years, driven largely by generative AI and contextual data.

Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Calculating the Return on Generative AI Investment February 1, 2025
- Consumers & CX: Where the Disconnects Lie February 1, 2025
- CPaaS in CX: A Look at Top Providers, Trends and Use Cases January 31, 2025
- Metrigy Releases Workplace Collaboration MetriCast 3Q24 Market Shares January 31, 2025
- Top 5 Collaboration Features to Disable for Security Reasons January 22, 2025
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