Skip to main content
Artificial IntelligenceCustomer EngagementMetriSight Video

MetriSight Ep.79 – CEO Scott Russell’s Plan to Build on NICE’s CX Success

Get to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer experience market, and more.

Robin Gareiss

Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.

You May Also Like

Agent AssistArtificial IntelligenceBlogCustomer EngagementCustomer Engagement BlogKnowledge Management Good Knowledge Content Means Better Customer Experience

Good Knowledge Content Means Better Customer Experience

Beth Schultz
Beth SchultzOctober 2, 2025
Agent AssistArtificial IntelligenceCustomer EngagementMetriSight Video MetriSight Ep.86 – Agentic AI: Transforming Contact Centers with Cresta

MetriSight Ep.86 – Agentic AI: Transforming Contact Centers with Cresta

Robin Gareiss
Robin GareissSeptember 25, 2025
Artificial IntelligenceArtificial Intelligence BlogBlogCustomer EngagementCustomer Engagement Blog How to Develop a Proactive CX Strategy that Enlightens, Not Aggravates, Customers

How to Develop a Proactive CX Strategy that Enlightens, Not Aggravates, Customers

Robin Gareiss
Robin GareissSeptember 23, 2025
Share