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Artificial IntelligenceCustomer EngagementMetriSight Video

MetriSight Ep.79 – CEO Scott Russell’s Plan to Build on NICE’s CX Success

Get to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer experience market, and more.

Robin Gareiss

Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.

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