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MetriSight provides metrics-based guidance for IT professionals covering the latest topics in unified communications and collaboration, customer engagement, employee experience, and workflow management.

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Watch MetriSight Vidcast

Employee EngagementEmployee ExperienceMetriSight VideoWorkplace Collaboration
September 12, 2023

MetriSight Ep. 46 – Talking Zoom Huddles with David Ball

Zoom recently introduced Huddles, a virtual co-working space designed to bring in-office, ad-hoc engagement experiences to virtual employees. In this episode of the Metrigy MetriSight we'll chat with Zoom's David…
Employee EngagementMetriSight VideoWorkplace Collaboration
August 28, 2023

MetriSight Ep.45 – How to Uplevel Slack’s Value to the Enterprise

Steve Hamrick, VP of product management at Slack, likes to say that app utilization, an oft-sought-after goal, is not a surrogate for business value. In this episode, he shares his…
Employee EngagementMetriSight VideoWorkplace Collaboration
August 23, 2023

MetriSight Ep.44 – Workplace Collaboration MetriStars 2023: Overview & Winners

Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment scores and customer business success.
CPaaSCustomer EngagementMetriSight Video
August 8, 2023

MetriSight Ep.43 – Touching Base on CPaaS Acceleration

Robert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this new organization.
Contact CenterCustomer EngagementMetriSight Video
August 2, 2023

MetriSight Ep.42 – Inside Metrigy’s CCaaS MetriRank Report

Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why…
Agent AssistArtificial IntelligenceCustomer EngagementCX AnalyticsMetriSight Video
July 5, 2023

MetriSight Ep.41 – CX Optimization Research Takeaways

Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she's learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI's impact on…