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Closing the metrics gap means identifying the right metrics to use, and then committing to an end-to-end CX metrics strategy for voice of customer and agent performance. Not available for licensing.
BACK TO ALLClosing the CX Metrics Gap
Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
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