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Closing the CX Metrics Gap

ABOUT THIS INFOGRAPHIC

Closing the metrics gap means identifying the right metrics to use, and then committing to an end-to-end CX metrics strategy for voice of customer and agent performance. Not available for licensing.

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  • Previous ProjectUsing Employee Engagement Insights to Guide Change

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • MetriSight Ep.75 – Pragmatic AI & Beyond: Smartsheet’s Take January 7, 2025
  • 8 AI Meeting Assistants to Consider in 2025 January 7, 2025
  • Ask an Analyst: 2024 Digital Workplace Trends January 6, 2025
  • 7 Customer Experience Trends to Know in 2025 January 6, 2025
  • Upcoming Webinar – Measuring ROI for Generative AI January 3, 2025

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    • Enterprise IT, CX & Business Leaders
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  • Resources
    • Infographics
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      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
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      • Upcoming Webinars
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