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Companies spend an average of $3,899 per agent license, per year to run their contact centers. These costs include the platform and application licenses, as well as the IT staff costs to support the contact center.
BACK TO ALLContact Center Operational Costs
Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
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