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Contact Center Operational Costs

ABOUT THIS INFOGRAPHIC

Companies spend an average of $3,899 per agent license, per year to run their contact centers. These costs include the platform and application licenses, as well as the IT staff costs to support the contact center.

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

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  • Upcoming Webinar – Humans Still Matter (a lot) in CX, but AI Makes Them Better November 5, 2024
  • The Evolving Role of AI in Customer Experience: Insights from Metrigy’s 2024-25 Study October 28, 2024

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