Customer Experience MetriCast: 2023 Outlook and Beyond
ABOUT THIS INFOGRAPHIC
Metrigy’s Customer Experience MetriCast forecasts are grounded in input from more than 1,600 organizations’ spending plans across key technologies including CPaaS, CRM, and contact center platforms. Spending plans across CX shows continued growth.
Metrigyis an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.