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Despite Some Business Spending Slowdown, Tech Spending Outlook is Strong

ABOUT THIS INFOGRAPHIC

The majority of companies plan to increase spending in most key areas of information technology, with customer engagement showing the strongest results. The cost reductions, driven by AI and automation, along with customer demand for self-service are the top reasons for growth increases.

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  • Previous ProjectWorkplace Collaboration Spending Trends: 2023

  • Next ProjectEmployee Experience Spending Outlook for 2023

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Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC)/digital workplace, and Customer Experience (CX)/contact center—along with several related technologies.

Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

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