Contact Center
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Heading into the Future with CPaaS
Heading into the Future with CPaaS
Published on: January 31, 2025 Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast 3Q24
Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast 3Q24
Published on: January 16, 2025 Customer Experience Optimization2024-25 – Consumer Views
Customer Experience Optimization2024-25 – Consumer Views
Published on: January 03, 2025 MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024 MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024 MetriNote – 8×8 Rebrands to Double Down on CX Commitment
MetriNote – 8×8 Rebrands to Double Down on CX Commitment
Published on: December 06, 2024 MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024 MetriNote – RingCentral, Verint Team on WEM, AI Automation
MetriNote – RingCentral, Verint Team on WEM, AI Automation
Published on: November 19, 2024 MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
Published on: October 23, 2024 Cloud-Native Solutions Deliver Intelligent & Secure Hybrid Communications
Cloud-Native Solutions Deliver Intelligent & Secure Hybrid Communications
Published on: October 23, 2024 Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024