Customer Experience
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MetriNote – 8×8 Adds No-Code Multi-Channel Workflow Builder
MetriNote – 8×8 Adds No-Code Multi-Channel Workflow Builder
Published on: July 18, 2022 -
CSAT, Turnover & Future Spending Explored
CSAT, Turnover & Future Spending Explored
Published on: June 23, 2022 -
MetriNote – Microsoft Introduced Sales-Based Viva Module, CRM Tie-In
MetriNote – Microsoft Introduced Sales-Based Viva Module, CRM Tie-In
Published on: June 21, 2022 -
Contact Center Platform: Gain/Retain
Contact Center Platform: Gain/Retain
Published on: June 09, 2022 -
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
MetriNote – Zoom, Genesys Expand Voice Calling Partnership
Published on: June 08, 2022 -
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
Published on: June 08, 2022 -
A Lifecycle Analysis of UCaaS Costs
A Lifecycle Analysis of UCaaS Costs
Published on: June 06, 2022 -
Better Together: Why Unified Communications and Contact Center Drive Improved Business Outcomes
Better Together: Why Unified Communications and Contact Center Drive Improved Business Outcomes
Published on: May 23, 2022 -
Customer Experience Transformation: 2022-23
Customer Experience Transformation: 2022-23
Published on: May 16, 2022 -
UCaaS Cost Assessment
UCaaS Cost Assessment
Published on: May 03, 2022 -
MetriNote – Avaya Offers Self-Service Virtual Agent
MetriNote – Avaya Offers Self-Service Virtual Agent
Published on: April 26, 2022 -
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Unified Communications Management and Endpoints: 2021-22 Healthcare Industry
Published on: April 25, 2022
