2023 Workplace Collaboration MetriStar – Team Collaboration Applications

Published on: August 15, 2023

Author: Irwin Lazar, President and Principal Analyst
Two providers earned Metrigy’s 2023 MetriStar Award for Team Collaboration Applications. The value of the MetriStar Award is that it is based on customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

Product Category

Team Collaboration: Team collaboration applications provide a centralized place for communications and engagement. These apps typically provide contextual-based persistent chat through the use of dedicated topic channels. They also usually include additional collaboration capabilities such as the ability to set up quick audio chats within channels or launch video meetings (either integrated or external). They also provide integrations with customer relationship management, employee experience, marketing engagement, project management, and other work apps. They offer integrated management for user provisioning, security, and compliance, and they provide options for including external participants or federating with business partners and customers. Team collaboration may be delivered as part of a unified communications suite or as a stand-alone, independent offering.

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